Terms and Conditions (sl)

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Product Warranty
Welcome to Automir, where your satisfaction is our highest priority. We take pride in offering you top-quality tires and stand firmly behind the products we sell. Below you will find information about the guarantees we provide and how you can take advantage of them.

1. Manufacturer’s Warranty
Most of the tires we offer come with a manufacturer’s warranty, which covers defects in materials and workmanship for a specified period. The duration and terms vary depending on the brand, but typically include:

• Coverage Period: Usually ranges from 3 to 5 years from the date of purchase.
• Covered Defects: Manufacturing or material defects (e.g., tread separation, sidewall defects).
If you encounter a manufacturing defect, please contact us promptly. We will help coordinate the inspection and replacement (or repair) process with the manufacturer according to their warranty policy.

2. Quality Assurance
We also stand behind the quality of our products with our own Automir Quality Assurance. This guarantee is our commitment to ensuring you are satisfied with your purchase. Key points include:

• Initial Inspection: All tires are inspected before shipping to ensure there are no visible defects.
• Customer Service Support: Our team is available to answer questions, provide tire-care tips, and guide you through any warranty-related processes.

1. Road Hazard Protection

For additional peace of mind, we offer an optional Road Hazard Protection plan. This plan covers damage caused by everyday driving hazards such as potholes, nails, and road debris. If your tire is damaged beyond safe repair under this plan, we will replace it under the following conditions:
• Coverage Period: Valid for the term specified in your protection plan.
• Eligible Damage: Unforeseen road hazards that cause irreparable damage.
• Claim Process: Requires proof of purchase, photos of the damage, and documentation of the incident.
Please note that terms and conditions vary, and certain exclusions may apply.

4. Limitations and Exclusions
Our guarantees are designed to cover manufacturing defects and certain unforeseen issues, but they do not apply in every situation. The following are generally not covered:
• Normal Wear and Tear: Gradual loss of tread depth over the tire’s lifetime.
• Improper Use: Overloading, under- or over-inflation, racing or off-road use (beyond the tire’s intended specifications).
• Incorrect Installation: Damages arising from incorrect mounting, balancing, or alignment.
• Alterations or Repairs: Tires that have been modified, repaired improperly, or damaged due to neglect.
• Accidents or Negligence: Damages from collisions, vandalism, or usage contrary to the manufacturer’s guidelines.
For detailed information, please refer to the specific manufacturer’s guidelines and our Terms & Conditions.

5. Filing Warranty Claim
If you believe you have a valid claim under either the manufacturer’s warranty, our Automir Quality Assurance, or the Road Hazard Protection plan, follow these steps:

1. Contact Customer Support: Get in touch with us via phone or email.
2. Provide Documentation: Submit proof of purchase, photos of the defect/damage, and any other requested information.
3. Await Evaluation: We will review the claim and, if necessary, facilitate an inspection of the tire.
4. Receive Resolution: If your claim is approved, you may receive a repair, replacement, or credit toward future purchases, depending on the specific warranty terms.
Our goal is to resolve all valid claims efficiently and minimize any inconvenience to you.
6. Additional Support
If you have any questions about our guarantees or need guidance on caring for your tires, feel free to reach out:

• Email: info@tyres-automir.com
• Phone: +421 907 024 866
• Address: Soblahovska 6983/4C, Trencin 911 01
Our dedicated customer service team is here to ensure you get the most out of your tires and enjoy a safe, reliable driving experience.
We thank you for choosing Automir for all your tire needs. Drive with confidence knowing we have you covered with comprehensive guarantees and dedicated support.

Slovak

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